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Web Based IBN HelpDesk Free Download

Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. Key IBN HelpDesk Features Internal and external incidents and requests handling Spam filters Automatic e-mail routing Automatic assigning incidents to responsible users Incident related To-Dos Managing incidents via MS Outlook and Mozilla Thunderbird Incident time tracking Automatic alerts and notifications Reports and statistics

Tags: based helpdesk, online issue tracker, tracker, incident management system

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