eAssistance Pro allow organizations to collect customer queries, complaints and feedbacks through web based chat sessions. It involves three users - Admin, operator and visitor. eAssistance Pro offer two types of chat console for site operators. Web based operator chat console is available on the home page of Live chat support software. Standalone operator console is an application file that must be installed on the operator computer. eAssistance Pro offer several website chat plugins that contain visitor chat messenger. Organization can choose a specific chat plugin and add on one or all pages of its website. Live chat support software also monitor visitor activities on a business website. It also includes geo mapping feature to trace visitor’s geographical place and time. eAssistance Pro also enables admin or site administrator to block specific visitors for live chat process. This live chat support software can be accessed with almost all web browsers such as opera mini, netscape, internet explorer, firefox, google chrome and safari. Web operator can login into his/her chat account on both Windows and other OS platforms. It offer several advanced features for both web visitors and operators such as automatic spell checker and instant notifications. eAssistance Pro save the visitor messages in an offline folder when operator is not available in the Live chat room. It offer predefined text replies for many common questions of website visitors. Live chat support software can add one or multiple operators in the operator console based on a specific subscription plan. For more information visit: www.livechat.supportlivechat.org
Tags: live chat, live chat support tool, live chat support, online live chat, live help desk, help desk, online chat, support live
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