Live Support software comes handy in monitoring your website and engaging customers in meaningful talks. There are times, when users visit the website to purchase something but when they find no one to answer their doubts they leave. Some websites send users to other links or reply automated answers that are not liked by users. Users need real answers to relate to and feel more comfortable if they know someone is talking genuinely at the other side of the website.
eAssistance Pro is one such software that can be easily installed on your CMS and used. The software can support multiple visitors and keep track of who visited the website when. Offline data collection of data is a very important feature of this tool. The Geo mapping feature enables admin to get complete details of the visitor including his IP address, city, current location, for how long did he stay online etc. These details help admin to know more about the visitors and sell accordingly.
The offline messaging feature keeps you informed about the visitor’s message even if you are not available at that time. Canned responses and spelling check make it more user friendly. Co browsing allows you to surf the website with the visitor. In addition to all this, the real time monitoring feature of this software lets the admin know navigation history etc that leads in better marketing statistics for future. eAssistance Pro is necessary tool to keep a check on every website visitor’s need, boost sales, create fresh marketing strategies and everything else. The eAssistance Pro software is also available for free trial edition. Users can download and try this tool for a while before purchasing. However, in free version users can only have one operator and two departments to work on. Hence, once satisfied with the trial version, purchase the eAssistance Pro software. Visit for more details: www.livesupportsoftware.org
Tags: live support, live support chat, live chat, help desk, online chat, windows live chat, livehelp
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