Instantly take remote control of computers over the Internet with Netretina Software, even through firewalls, where you can choose between on-demand and permanent remote connection modes. No installation or configuration is required, just use it fast and secure.
Features :
These are some of the features which are integrated in this software solution:
Permanent or on-demand remote computer control without any prior installation or configuration
Chat with instant messenger system within your enterprise
File transfer (upload & download)
Remote computers inventory (export feature also integrated)
Netretina operator control module can be run from anywhere over the Internet or LAN
Option to integrate a help button into your own web site.
Incident management system (trouble tickets system for your clients)
Multi-operator capabilities (workgroup, waiting list for clients, operator's intercommunication)
Videoconference (audio + video)
Allows you to show online demos to your clients
Support an unlimited number of connected computers at the same time
Operators can support clients over a LAN or WAN
Greatly enhanced support service and remote assistance for your clients
Infrastructure reduction cost (access time, deployment, reaction time, non-stop service, etc)
Connection reports, statistics and data export
Host your own Netretina Server in your company (communication gateway - bridge)
Multiples channels communications also available (should ask for activation), this feature allows to host multiples companies in the same netretina server computer...
Tags: remote desktop, remote support, remote administration, remote access without prior installation, remote control, helpdesk, file, remote inventory, videoconference, voip, trouble ticket, support
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